![]() ![]() As we had no access to your systems until a certain point, we weren't able to help out with our experience and professional background, of course. But instead, unfortunately some of the backend settings seem to have been set wrong, we assume by accident. We investigated your request in depth and can't find any hint, that a member of our customer service team treated you wrong regarding a bad attitude, misleading information or providing you with not helpful answers. You are right, there's no English version of the control panel. If you prefer an English menu, you just choose this language selection and every following step is answered in English. First of all, we checked our ACD setup and can confirm that everything works as fine as it should. We truly apologize the fact, that you encountered any confusion with our hotline. I would not recommend this company for new projects, it is more likely suitable for old businesses looking for a long-term Hosting acting as a Telecom. ![]() For future clients, be prepared to spend a lot of time and energy fulfilling their special requirements, which are nothing more than a way to blackmail you in some point having all of your data. Guys from HostEurope, this is completely unnecessarily, clients outside Germany are not used to tolerating such strict billing methods, similar to a Marriage. For about 3 days nothing happens, in the end, they return your funds, and require tons of documents by E-mail. For people who are trying to register a domain name quick, this would be impossible. The domain does not get registered nor is the hosting account opened. You order a Domain name and Hosting from their website, they charge you and then receive an empty account. My overview is that this is a strange Hosting Company. Complicated Hosting Solution - acting as Telecom ![]()
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